Terms & Conditions | Love and Peace Holiday Planner

General Terms

Advance payment of minimum 50% is required to confirm booking.
Balance amount must be paid before tour start.
Rates are subject to availability and seasonal changes.
Any deviation, additional sightseeing, or route change will be charged extra.
We are not liable for skipped sightseeing due to guest preferences, roadblocks, weather, or political disturbances.
Guests must carry a valid government-issued ID.
Guests are responsible for their personal belongings. The company is not liable for loss or damage.
Guests are expected to follow local laws, customs, and behave responsibly during the tour.
By contacting us or using our travel services, you agree to our policies.
We reserve the right to update services, pricing, and booking rules anytime.
You must provide correct contact details for communication and booking.

Hotel Policy

Hotel check-in time is 14:00 PM and check-out time is 11:00 AM.
Early check-in or late check-out is subject to availability and hotel policy.
Guests will be accommodated in standard room category unless otherwise specified.
Room upgrades are available at an additional cost.
If the booked hotel is unavailable, a similar category hotel will be provided.
Any damage to hotel property will be charged directly to the guest.
Pets are not allowed in hotels unless permitted by the hotel policy.

Vehicle & Taxi Policy

Taxi service is provided strictly as per the confirmed itinerary.
Any additional sightseeing places, restaurant visits, or extra programs not mentioned in the itinerary will be charged extra.
Standard taxi service timing is from 08:00 AM to 07:00 PM.
Extra kilometres and extra hours, if any, will be charged additionally.
Vehicle usage is limited to the agreed travel hours and distance.
Overtime charges apply beyond standard service hours.
Night service or travel outside regular hours may attract higher charges.
Seat belts are mandatory for all passengers.
Airfare, train fare, and sightseeing entry tickets are not included in the vehicle cost.
The vehicle will not be used for off-road, racing, or unsafe driving purposes.
Smoking, alcohol consumption, and illegal substances are strictly prohibited inside the vehicle.
Vehicle type and model are subject to availability at the time of travel.
Minor delays due to traffic, weather, or road conditions are beyond the control of the operator.
Any damage or excessive cleaning required due to guest negligence will be chargeable.
The operator is not responsible for loss of personal belongings left in the vehicle.
Tour timings and routes may be changed due to government rules, weather, or local conditions.
AC usage is not allowed in hilly or mountainous regions for safety reasons.
Kilometers are calculated from pickup point to drop point and back; extra kilometers will be charged.
In case of vehicle breakdown, a replacement will be arranged at the earliest possible time.
Any soiling of the vehicle due to vomiting or unhygienic activities will attract cleaning charges.
Taxi service is provided only on normal motorable roads.
For hotels or resorts located in non-motorable areas, taxi service is provided up to the reception or nearest accessible point only.
Guests must arrange parking space and fresh-up facilities for the driver at their hotel.
If not provided, the driver may move the vehicle to a suitable location, and the additional distance will be charged as extra kilometres.
Hotel check-in/check-out delays beyond agreed timing will be charged if it affects vehicle schedule.
Pets are not allowed in vehicles unless prior permission is granted.
The driver will strictly obey all traffic rules and regulations as per local transport laws.
Vehicle speed will be maintained as per road conditions.
Speed limits: 30–40 km/h in hill stations and 60–70 km/h on normal roads for passenger safety.

Houseboat Policy

Check-in time is 12:00 PM and check-out time is 9:00 AM the next day
Cruising is permitted from 12:00 PM to 5:30 PM only as per Kerala tourism rules
Fixed Kerala-style menu is included; special or premium food items will be charged extra
Houseboat will be anchored at night; night cruising is not allowed
Music system (subject to availability)
Air-conditioning is provided only in bedrooms and during night hours
Guests are allowed to carry alcohol subject to local government regulations
Swimming from the houseboat is strictly prohibited for safety reasons
Pets are not allowed on the houseboat
Route and sightseeing depend on water level and government restrictions
Any damage to the houseboat or equipment will be chargeable to guests
Mobile network connectivity may be limited in certain backwater areas
Rates may vary during peak season, festivals, and holidays
Children above 5 years may be charged as adults (varies by boat)
Hot water facility is not available in houseboats.

Payment Policy

Payments can be made via bank transfer, UPI, or cash as agreed during booking.
Fuel, tolls, parking, interstate permits, and entry fees are not included unless mentioned.
Air fares, rail fares, and sightseeing entrance fees are excluded from package cost.
This company is not registered under GST; hence, GST invoice cannot be issued.

Cancellation & Refund Policy

45–30 days before travel: 10% of total booking amount + 10% service charge.
30–15 days before travel: 50% of total booking amount + 10% service charge.
Less than 15 days before travel: 100% booking amount (No refund).
Eligible refunds will be processed within 7–10 working days.
Cancellation of individual services (hotel, taxi, activities) will follow the respective service provider’s policy.